coronavirus (covid-19) - our update for our customers



Following the lockdown announcement on 31st October, we are pleased that under the Government guidance we can still work in your homes. We will be needing to work under stricter conditions and thank you for your support and understanding.


  • We are postponing face-to-face consultations with the browsing of samples. So it may take us a little longer to get to you. We feel this is the responsible course of action during this time and thank you for your patience.

  • Installations will continue, strictly on a case by case basis, where the following working conditions can be adhered to:

    • If you are able to vacate the property you should do so. At the minimum, rooms in which we are installing must be vacated, along with access routes to said rooms.

    • We respectfully need to insist that social distancing is adhered to, should you need to come into a room in which we are working and masks used if able.

    • Either party can end the visit if it’s felt safety will be or has been compromised.

    • We will be continuing with our own protective measures during installs, including anti-bacing before/after visits, use of PPE, and wiping down surfaces after installations.


  • If able to, move ornaments and furniture away from the windows so we do not have to touch things unnecessarily.

  • Open a window for ventilation.

  • Open internal doors leading to the installation area so we do not have to touch them.

  • Plan and decide how you will vacate the area and always keep a minimum of 2m (6 feet) under all circumstances.

  • Strictly no face-to-face contact with vulnerable people, for example when providing acccess to your property.

Irrespective of lockdown, no visits will take place under any circumstances where anyone - team or customers - are symptomatic or needing to isolate. We are happy to reschedule any appointments.

We look forward to seeing more of you once measures are relaxed. In the mean time our thoughts are with everyone effected by COVID-19 so please stay safe.

Best wishes
Adrian & Jacqui

When you need us
Give us a call:   01305 458761
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Covid 19 Stay Safe